Who do I contact regarding my order?
Returns: Visit our return portal https://dsculptingcurves.com/a/returns
Exchanges (if applicable)
You are only eligible for ONE exchange within 14 days of order, your waist trainer must be unworn in the original plastic packaging or it will be rejected by our team upon arrival and sent back to you.
- Please visit our return portal to receive store credit and or refund https://dsculptingcurves.com/a/returns
- Shipping fees are non-refundable
- At the moment International orders are exempt from being returned.
Will I receive a prepaid shipping label? Please visit our return portal to receive store credit and or return label https://dsculptingcurves.com/a/returns
PLEASE NOTE: Do Not send back any package to our address if order is placed longer than 14 days. Our return portal should accept your return but if rejected we cannot track your package and could get lost within process. This means your return will be out of our hands and you will not receive credit/ refund.
Is there anything I should include in the return? Please include the name used when placing the order, as well as the order number.
How soon will I get a response? Email response time is 24-48 hours. (this excludes weekends).
I received the wrong item and need to send it back, am I still responsible for return shipping? We will provide you with a prepaid shipping label via email. All you have to do is drop off the incorrect item at your local post office. Once scanned by the post office, we will send out the correct item.
How long will it take to receive my order? Once shipped most domestic orders take anywhere from 3-5 business days to arrive depending on the efficiency of your local postal service. Please allow a 1-2 day processing time added to each order before it is shipped out. Please note we do not ship on weekends.
How do I cancel my order? There are no order cancellations. Please be sure you want to place your order before ordering.
My package shows Delivered but it is nowhere to be found. What now? Please note, we are not responsible for any lost or stolen packages! If you believe your package may have been lost or stolen, please contact your local post office for further investigation. You can also file a missing package claim with the usps. Visit their website for more information.
I received an email saying that my order was flagged as medium/high risk. What happens now?
Any orders that come in as medium or high risk fraudulent will be automatically canceled and a refund will be issued to the card holder's account.
This is done to ensure the cardholder and merchant's safety and to minimize the chance of bank charge backs from cardholders who have been victim of fraud.
Your order may be Medium or High risk if it meets any of the following criteria below:
- Multiple failed payment attempts were made to place the order (raises concern of stolen cards being used)
- CVV is incorrect
- IP Address where order was placed is nowhere near the ultimate shipping destination (example, order placed from China but being shipped to UK, this is cause for concern and raises red flag of possible credit card fraud).
- Billing and Shipping Address are not an exact match