Our return policy is strict due to the nature of our products and lasts only 30 days. These are undergarments and for sanitary purposes, we have a strict return policy with no exceptions. If you do not follow the return policy and you send us a product back that is not in its original condition we will dispose of the product and you will not receive a refund. Please note we cannot make any changes on the order once it is placed.
Once an order is placed we are not able to edit the order nor change the shipping address. Please verify that your information is correct before completing the order.
In order to be eligible for a return for your waist trainer, you will have to send us a picture showing the reason why you'd like to return the item. You must have also contacted our sizing consultants prior to purchase. We offer a FREE sizing service to help ensure you get the best fit with our products. The size chart is as accurate as can be, but us women are not a one size fits all. We all have different body SHAPES and the size chart cannot determine your shape.
All you have to do is take your torso and waist measurements as demonstrated on the size chart page. Take a photo of the front of your stomach and the side (face does not need to be included) and Contact us along with which waist trainer you’d like to purchase. Our sizing experts will get back to you with a sizing recommendation.
If your sizing consultant recommended a size to you that is not accurate (waist trainer doesn’t fit) then you are eligible for a return for store credit.
If you believe you have received a defective product please Contact us for help.